Practice Charter

Freedom of Information Act 2000

We comply with this Act and details are available from the practice.

Waiting Time

We run an appointment system in this practice. You will be given a time at which the doctor or nurse hopes to be able to see you. You should not wait more than 30 minutes in the waiting room without receiving an explanation for the delay.


You will have immediate access to advice from a doctor in case of emergency. If necessary the doctor will arrange an appointment with you. We will arrange a home visit as appropriate for those who are too ill or infirm to be brought to the surgery.


We will try to answer the phone promptly and to ensure that there is sufficient staff available to do this. You should be able to speak to a doctor by telephone, but it is necessary to give the receptionist as much detail as possible to enable the doctor to assess the urgency. Doctors will generally return calls after that day's surgery.

Test Results

If you have undergone tests or x-rays ordered by the practice you may phone reception for the result. If any action is required, we will contact you with the doctors' instructions.


Patients will be treated as individuals and partners in their healthcare, irrespective of their ethnic origin or religious and cultural beliefs.


We will give you full information about the services we offer. Every effort will be made to ensure that you receive that information which directly affects your health and the care being offered.

Minor Ailments

Most pharmacists in this area have agreed to provide advice and treatment for minor ailments eg: coughs, colds, hayfever and allergies to save you having to wait for treatment. Under the Minor Ailments Service eligible patients may receive medicines free of charge. Pharmacists participating in this scheme display a logo of a blue arrow pointing to a green cross.

Health Promotion

The practice will offer patients advice and information on: steps they can take to promote good health and avoid illness, and self-help which can be undertaken without reference to a doctor in the case of minor ailments.

Health Records

You have the right to see your health records, subject to limitations in the law. These will be kept confidential at all times. If you require to see your records please ask at reception for the appropriate form. Any copying of your health records may incur an administrative fee.

Local Services, Let