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Templemore Medical Centre Providing NHS services
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BBC Health News

  • Major healthcare equipment firm on brink of failure 30 Jul 2025 17:07NRS Healthcare, which provides wheelchairs, hoists and other equipment, is expected to run out of cash by the end of the week, the BBC understands.
  • Streeting invites doctors for fresh talks next week30 Jul 2025 16:00But the health secretary says he will not negotiate on pay, adding that the union has lost goodwill with their five-day walkout.
  • E.coli infections rise due to salad leaf outbreaks30 Jul 2025 14:33Parents should wash their children's hands with soap and warm water before food, say health officials.
  • I've stopped life-saving medication says man exhausted by fight for NHS care30 Jul 2025 02:13Tim Hull, who has a rare neurological condition, says his quality of life is "very, very low".
  • 'I was a shopping addict - it needs to be taken more seriously'30 Jul 2025 03:01People with experience of compulsive buying say more NHS help is needed to tackle the issue.
  • Rape crisis centre to launch single-sex only meetings after trans row30 Jul 2025 01:34The new group will run alongside an existing service which allows trans and non-binary people to take part
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Home > Practice Charter

Practice Charter

Freedom of Information Act 2000

We comply with this Act and details are available from the practice.

Waiting Time

We run an appointment system in this practice. You will be given a time at which the doctor or nurse hopes to be able to see you. You should not wait more than 30 minutes in the waiting room without receiving an explanation for the delay.

Access

You will have immediate access to advice from a doctor in case of emergency. If necessary the doctor will arrange an appointment with you. We will arrange a home visit as appropriate for those who are too ill or infirm to be brought to the surgery.

Telephone

We will try to answer the phone promptly and to ensure that there is sufficient staff available to do this. You should be able to speak to a doctor by telephone, but it is necessary to give the receptionist as much detail as possible to enable the doctor to assess the urgency. Doctors will generally return calls after that day's surgery.

Test Results

If you have undergone tests or x-rays ordered by the practice you may phone reception for the result. If any action is required, we will contact you with the doctors' instructions.

Respect

Patients will be treated as individuals and partners in their healthcare, irrespective of their ethnic origin or religious and cultural beliefs.

Information

We will give you full information about the services we offer. Every effort will be made to ensure that you receive that information which directly affects your health and the care being offered.

Minor Ailments

Most pharmacists in this area have agreed to provide advice and treatment for minor ailments eg: coughs, colds, hayfever and allergies to save you having to wait for treatment. Under the Minor Ailments Service eligible patients may receive medicines free of charge. Pharmacists participating in this scheme display a logo of a blue arrow pointing to a green cross.

Health Promotion

The practice will offer patients advice and information on: steps they can take to promote good health and avoid illness, and self-help which can be undertaken without reference to a doctor in the case of minor ailments.

Health Records

You have the right to see or receive a copy your health records or any part of them, subject to limitations in the law. These will be kept confidential at all times. If you require to see or gain a copy your records or any part of them please ask at reception for the appropriate form.

Last Updated 8 Aug 2024

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Templemore Medical Centre

225 Albertbridge Road, Belfast, BT5 4PX

  • 028 9046 7630
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